Frequently asked
questions.

Click "Free Trial" or "View Plans" on our website. Choose your plan, complete the form, and your credentials are delivered to WhatsApp and email within seconds.

You'll receive an Xtream Codes login (Server URL, Username, Password) and a step-by-step device guide via WhatsApp and email. Just paste the credentials into any IPTV player app.

Most people are streaming within 2 minutes of purchase. The credentials arrive instantly — no manual activation, no waiting.

Not at all. If you can copy-paste text, you can set up SpeedMedia. We send step-by-step instructions for your specific device, and our WhatsApp support is available 24/7.

A 12-hour free trial gives you full access to every channel, movie, and feature — no credit card required. It's the same service as paid plans, just limited to 12 hours.

57,000+ live channels covering UK, international, sports, entertainment, news, documentaries, kids content, and more. Including Sky Sports, BT Sport, BBC, ITV, Channel 4, and thousands more.

179,000+ movies and TV series on demand. Updated daily with new releases. Includes the latest cinema films, classic movies, box sets, and complete TV series. 4K UHD and Dolby Vision where available.

Yes. Sky Sports (all channels), BT Sport, beIN Sports, ESPN, and dozens of international sports channels. Live football, F1, boxing, rugby, cricket, and more.

Yes. Full EPG with TV listings showing what's on now and next across every channel. First sync takes up to a minute — after that, it loads instantly.

Yes. Catch-up on recently aired programmes from major UK channels. Missed a show? Watch it later from the catch-up section.

Full 4K UHD, Full HD, or HD — depending on your device and internet speed. Adaptive quality adjusts automatically for the best experience without buffering.

10+ Mbps for HD, 25+ Mbps for 4K. Most UK broadband connections are more than sufficient. Wi-Fi works, but Ethernet is recommended for 4K.

Our proprietary v5 infrastructure automatically switches to backup streams if the primary feed has issues. This happens in the background with zero interruption on your end.

We target 99.9% uptime, backed by redundant streams across UK, EU, and global regions. If a stream feed ever has issues, our anti-freeze system switches to a backup automatically.

Usually a Wi-Fi signal issue. Move closer to your router, try 5 GHz Wi-Fi, or use Ethernet. Pause other downloads. If the problem persists, message us on WhatsApp.

Amazon Firestick, Samsung/LG Smart TV, Apple TV, Android TV, Nvidia Shield, iPhone, iPad, Android phone, Windows PC, and Mac. See our Installation page for detailed guides.

Install the Downloader app, sideload IPTV Smarters Pro or TiviMate using the link we send, then paste your Xtream Codes credentials. Full guide on our Installation page.

Yes. Samsung and LG Smart TVs use IBO Player or Smart IPTV. Install from the TV store, send us the MAC address, and we'll link your playlist.

Yes. Install IPTV Smarters Pro from the App Store or Play Store, then paste your credentials. Great for travel — carry your TV in your pocket.

Yes. SpeedMedia works anywhere with an internet connection. Use it on your phone or laptop wherever you are in the world.

Plans start from £11/month (1 month), £25 for 3 months, £45 for 6 months, or £60 for 12 months. Longer plans cost less per month — the 12-month plan works out to just £5/mo.

Yes. Choose 1, 2, or 3 simultaneous connections. Need more? Our reseller bundles support up to 5 concurrent streams.

Yes. You can upgrade your plan, add connections, or switch durations at any time. We'll prorate the difference.

All major credit/debit cards, PayPal, and bank transfer. Payment instructions are confirmed via WhatsApp before you pay.

If you're not satisfied within the first 7 days, we'll issue a full refund. No questions asked.

Message us on WhatsApp for the fastest response — average reply time under 5 minutes. You can also email support@speedmediauk.site for longer queries.

Check for extra spaces in the Server URL. Confirm it includes http:// or https:// and the port number. If it still fails, send us a screenshot on WhatsApp and we'll fix it.

Wait 1–2 minutes on first load. Force-close and reopen the app. On Smart TV MAC players, confirm the playlist was saved on the portal. Still stuck? Message us.

Yes, depending on your plan. 1 connection = 1 screen at a time. 2 connections = 2 screens. 3 connections = 3 screens. Upgrade anytime.

Message us on WhatsApp with your device model. We'll walk you through the exact steps — usually under 5 minutes.